Daily Symptom Check Instructions

Daily Symptom Check Instructions

phone graphic


Daily Symptom check email example image

Every student will receive a daily check-in email.

For completing your response, the email and the app work in exactly the same manner, so the method of interaction is based on individual preference.

A sample email message is shown at left.



There are 3 ways to complete the check-in.

graphic of anteater wearing a face covering and holding a cell phone

Option 1: Respond to the email by email.

Students will receive a confirmation of their response via email and MUST follow the instructions.

Note for Now Mobile app users: If you check in using the smartphone app, you can simply delete the email. At this time, there is no way for us to change the email notifications that every student who is activated in the system receives.

Option 2: Use the Now Mobile smartphone app.

Now Mobile app graphic

To use the app, first download the check-in app for Apple or Android from your app store.

Search ‘Now Mobile’ and look for the icon at right. 

Once in the Now Mobile app you will be prompted for UCI’s instance and nickname:

  • Instance URL: uci.service-now.com (all lower case)
  • Nickname: Production

After the app has been downloaded to your device, follow these steps:

  • Click on the “Services” tab at the bottom of the mobile app.
  • Click on the “UCI Wellness Application”.
  • You will see all of the emails that were sent. You can respond on a specific email, or see your previous confirmations.

Please contact the EEC at 949.824.9918 or eec@uci.edu if you have any trouble downloading or using the app.

anteater cartoon wearing a face covering and zotting

Option 3: Call the UCI Coronavirus Response Center.

If you do not receive the email AND you are unable to use the smartphone app, you MUST call the Automated Daily Symptom Living Well Line at 949.824.0300 and answer the check-in questions.

Questions? Please contact the UCI Coronavirus Response Center via email at covid19@uci.edu or call 949.824.9918 Monday-Friday, 8:00 a.m.-5:00 p.m.